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Refund Policy

ORDER MODIFICATION/CANCELLATION

  1. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours
  2. Order cancellation after 12 hours may result in 30% cancellation fee due to product has been sent for production 

RETURNS & REFUND

    Return or exchange requests are available under the following circumstances
    • If you did not receive the product within the guaranteed time (45 days) you can request a refund or a reshipment.
    • If you received the wrong item you can request a refund or a reshipment.
    • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused and are in the original packaging.

    You can submit refund requests within 14 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message at support@kiwive.com.

    If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 working days. 

    EXCHANGES

    We only replace items if they are defective, damaged or wrong measurements with our size chart.

    • You will be responsible for paying for your own costs if there is any unplanned cost.
    • Depending on where you live, the time it may take for your exchanged product to reach you may vary.

    WE DO NOT ACCEPT RETURNS OR EXCHANGES IF

    • You want a refund/return because you "changed your mind". We print on demand and therefor we cannot accept returns with that inquiry.
    • You do not use the link above to have your return request reviewed and approved by our team, prior to you sending your product back.
    • We do not accept the refund request for material reason. 
    • We do not accept exchange regards to the wrong size ordered because when you accept to pay, you have automatically accepted your chosen size. Please see our size chart carefully before placing your order.
    • You can exchange/refund your order within 10 days after receiving your order. Out of the time, we will not be able to exchange/refund your order any more.
    • The item(s) have been worn or washed
    • The item(s) have been altered in any way
    • The item(s) are in any way defective from the original and salable condition, unless the condition is our fault
    • The item(s) do not have the original tags on them
    • The item(s) were a Final Sale item

    Any further questions about our return policy?
    Please send us an email at support@kiwive.com and we will help you out to the best of our abilities!